Secure Shopping

Your security is a priority at macys.com. To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users. If your browser doesn't accept the SSL technology, transactions will not be permitted.

For return visits to the site, we can also store your credit card information in our system using that same technology. Shopping at macys.com is safe, convenient and secure.

To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser.

If at any time you are uncertain about the security of our site, view our Privacy Policy or call Customer Service at 1-888-529-2254. To phone in an order, call our toll-free ordering line, 1-800-BUY-MACY (1-800-289-6229), and a customer service representative will be happy to help you.

Protection Against Credit Card Fraud
Under consumer protection laws, your liability is limited to $50 in cases of fraudulent charges to your credit card account. If you are using a Macy's credit card, you have even more protection when you shop online. If someone uses your card for unauthorized charges, you are not liable for any charges in cases of loss, theft or fraud. If you don't have a Macy's card, find out how you can apply today.

For more information on Macy's Customer Service Policies call 1-888-529-2254.

Visually impaired customers: download our new user assistance tool

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