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This alert was last updated on May 18, 2009 We encourage all customers to be aware of potentially fraudulent or deceptive emails and to follow some simple guidelines to safeguard your personal information. OFFERS THAT USE THE MACY'S NAME Customers have reported receiving the following solicitations using our name: 1. Recruitment emails regarding resumes received for a customer service position advertised on Craigslist. The sender of the email claims to be a Macy's representative offering a job as an Accounts Receivable Manager (ARM) for Macy's. 2. Emails, banners or other ads promising a $500 Macy's gift card in exchange for taking a survey or trial offer. Some of these offers may appear as emails or wall postings on social networking sites and may look like they're coming from or being endorsed by your friends. 3. Emails or calls asking customers to provide account numbers to claim prizes 4. Emails or other ads encouraging customers to visit a Macy's store to receive gift cards 5. Emails or phone calls soliciting people to attend presentations on vacation plans or time shares that offer Macy's gift cards or "Vouchers" as an incentive Be aware that these emails, calls, postings or other ads are not from Macy's and may be fraudulent or deceptive. We do not offer gift cards in exchange for signing up for surveys or trial offers, and we would never ask you to provide credit card information in order to claim a prize. SOME HELPFUL TIPS 1. If you receive communication offering a Macy's gift card in exchange for answering questions, signing up for free offers or anything else, know that it is not endorsed or sponsored by Macy's. Be sure to look at who is sending the offer, and read all conditions carefully before responding. 2. Be skeptical of requests for account numbers or other sensitive information, and refuse to reveal it to anyone you do not know, especially if you suspect fraud. And remember, we will never ask you to provide account number or other sensitive personal information by email. Whenever you're asked for personal information by email, or phone, we recommend that you call back the general published number for whatever company you're dealing with, or that you go yourself to the official Macy's website. Do not use any link provided in an email, as it may send you to a different site. 3. If you have any doubt regarding the legitimacy of an email DO NOT respond. 4. Visit the Federal Trade Commission's website at www.ftc.gov for additional advice on protecting your personal information. 5. Email fraud@macys.com to alert us about suspicious emails or calls. |  |
