return policy
Returning Items Purchased at macys.comYour return/exchange options: Special merchandise guidelines:
- Jewelry & custom-sized rings
- Bridesmaid
- Area rugs
- Gourmet food & gifts
- Bonus gifts
- Mattresses
- Furniture
RETURNING ITEMS PURCHASED AT MACYS.COM We want you to be happy with your purchase from macys.com. You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, within 180 days of purchase. If you are returning a gift, you will receive a store merchandise credit.
In the case of an exchange, shipping for the new item will be free of charge. (However, we do not refund return shipping charges, unless we made an error.)
YOUR RETURN/EXCHANGE OPTIONS
Return/Exchange macys.com items to any Macy's storeYou may return most items purchased on macys.com to any Macy's store. Take your merchandise and this invoice (make sure bar code is attached) to your local store. Any Sales Associate can process your return.
Return macys.com items by mail
Use the Return Form that accompanied the merchandise shipment. We provide a preaddressed shipping label for your convenience. Misplaced your preaddressed shipping label? Print another.
- Complete the Return Form, indicating item(s) being returned and reason(s).
- Securely pack your merchandise with the invoice.
- Ship US Postal Service or UPS using the preaddressed mailing label. Please insure your package.
- We'll process your return within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed.
Exchange macys.com items by mail
You will not be charged for the shipment of your replacement item. Use the Return Form that accompanied the merchandise shipment. We provide a preaddressed shipping label for your convenience. Misplaced your preaddressed shipping label? Print another.
- Complete the Return Form, indicating item(s) being exchanged and reason(s).
- Securely pack your merchandise with the invoice.
- Ship US Postal Service or UPS using the preaddressed mailing label. Please insure your package.
- We'll process your exchange within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed.
- If the requested exchange item is not available, you will receive credit to the original form of payment. Merchandise credits will be issued for gifts. If you paid with a gift card, the debited amount will be returned in the form of a new gift card.
SPECIAL MERCHANDISE RETURN GUIDELINES
JEWELRY & CUSTOM-SIZED RINGSJewelry items purchased from macys.com must be returned by mail within 30 days of receipt for a refund, credit or exchange. (Custom-sized rings may not be returned. Note: size 10.5 is standard for men; size 7 is standard for women. All other sizes are considered custom).The item must be returned in its original condition and in its original packaging. Simply follow the return instructions, and use the UPS pre-paid shipping label enclosed with your jewelry shipment. To ensure proper credit to your account, please retain the UPS tracking number until the credit has been posted to your account.
BRIDESMAID DRESSES
Bridesmaid dresses purchased online may be returned to the Macy's store nearest you or by mail to either of the following Macy's store locations:
| (East of the Mississippi) Macy's 151 W. 34th Street, 14th Floor New York, NY 10001 | (West of the Mississippi) Macy's 414 K Street Sacramento, CA 95814 |
Bridesmaid dresses must be returned within 30 days of the receipt of purchase with valid proof of purchase and all tags attached. Worn or altered garments may not be returned. Proof of purchase is defined as a valid receipt, a packing slip or a vendor direct shipping invoice.
AREA RUGS
Area Rugs purchased from macys.com may not be returned to our stores. To return a rug purchased online, repack the rug in its original packaging materials and contact Customer Service at 1-800-BUY-MACY. You will be contacted in 7-10 days by the shipper to arrange a pick up.
GOURMET FOOD AND GIFTS
Food and gourmet gifts may not be returned.
BONUS GIFTS
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value.
MATTRESSES
Macy's offers a 30-Day Comfort Trial on mattresses. If you're not satisfied with your new mattress after 30 days, contact Macy's within the next seven days to receive a one-time credit (minus fees) toward a new mattress of equal or greater value. New mattress selection must be made within 14 days. Mattress must be undamaged, unsoiled and free of stains. Please note that your delivery fee will not be refunded. A $70 redelivery fee will be charged, and a 10% handling fee will apply. For complete details, please call 1-800-BUY-MACY.
Furniture
Please contact us within 3 days of delivery if there is any problem with your furniture purchase. If an item has been damaged during manufacturing or delivery, we'll schedule a technician to come to your home to make repairs. If you’d like to return your purchase for other reasons, including color, style are other aesthetic reasons, we’ll pick up your furniture for return and a restocking fee of 10% will be assessed; delivery fees are nonrefundable. All requests for returns or repairs must be made within 3 days of delivery. For more information, please call 1-800-BUY-MACY
RETURNING ITEMS PURCHASED AT MACY'S STORES Items purchased at Macy's stores must be returned/exchanged at any Macy's store location.
Find a Macy's store near you.
Unfortunately, macys.com cannot accept items that were purchased at Macy's stores. Please do not attempt to return items purchased at a Macy's store using our online shipping label. Items not purchased via the website will not be accepted and will be returned to the sender. We cannot accept responsibility for items purchased in stores that are returned to our warehouses.
Please contact the Macy's store nearest you for full details about a return.
