 Not what you were expecting? Returns are easy at macys.com. You can return or exchange your purchase to any Macy's store or macys.com by mail. Plus, you have 180 days to decide! |
Jewelry
Jewelry purchased on macys.com may only be returned by mail. Jewelry must be returned within 30 days of receipt in its original condition and in its original packaging. A prepaid UPS shipping label will be enclosed with your jewelry order. Please retain the UPS tracking number until the credit has been posted to your account.
Custom-sized rings
Custom-sized rings may not be returned. NOTE: size 10.5 is standard for men; size 7 is standard for women. All other sizes are considered custom. Please note that custom-sized rings are not returnable.
Mattresses
Macy's offers a 30-Day Comfort Trial on mattresses. If you're not satisfied with your new mattress after 30 days, contact Macy's within the next seven days to receive a one-time credit (minus fees) toward a new mattress of equal or greater value. New mattress selection must be made within 14 days. Mattress must be undamaged, unsoiled and free of stains. Please note that your delivery fee will not be refunded. A $50 redelivery fee will be charged, and a 10% handling fee will apply. For complete details, please call 1-800-BUY-MACY
Furniture
Furniture Please contact us within 3 days of delivery if there is any problem with your furniture purchase. If an item has been damaged during manufacturing or delivery, we’ll schedule a technician to come to your home to make repairs. If you'd like to return your purchase for other reasons, including color, style are other aesthetic reasons, we’ll pick up your furniture for return and a restocking fee of 10% will be assessed; delivery fees are nonrefundable. All requests for returns or repairs must be made within 3 days of delivery. For more information, please call 1-800-BUY-MACY.
Bridesmaid dresses
Bridesmaid dresses purchased on macys.com may be returned to any Macy's store near you or by mail to either of the following Macy's locations:
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(East of the Mississippi)
Macy's 151 W. 34th Street,14th Floor New York, NY 10001 |  |
(West of the Mississippi)
Macy's 414 K Street Sacramento, CA 95814 |
Bridesmaid dresses must be returned within 30 days of the receipt of purchase with proof of purchase (valid receipt, packing slip or vendor direct shipping invoice) and all tags attached. Worn or altered garments may not be returned.
Area rugs
Area rugs purchased on macys.com may not be returned to our stores. To return a rug purchased online, repack the rug in its original packaging materials and contact Customer Service at 1-800-BUY-MACY. You will be contacted in 7-10 days by the shipper to arrange a pick up.
Window treatments & slipcovers
Window coverings, window hardware and slipcovers may not be returned to our stores. These items must be returned by mail to macys.com.
Gourmet food & gifts
Food and gourmet gifts may not be returned.
Bonus gifts
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value.
