Easy Returns By Mail

macys.com only accepts returns for purchases placed online. In order to ensure that your return is processed in a timely manner, please make sure that you only choose this option for items purchased via our website. Items not purchased via the website will not be accepted and will be returned to the sender.

Select all that apply.

Jewelry items purchased from macys.com must be returned by mail within 30 days of receipt for a refund, credit or exchange. The item must be returned in its original condition and in its original packaging. For your convenience, we provide a UPS pre-paid mailing label enclosed with your jewelry statement. To ensure proper credit to your account, please retain the UPS tracking number until the credit has been posted to your account.

Bridesmaid dresses purchased online may be returned to the Macy's store nearest you or by mail to either of the following Macy's store addresses:

Macy's (East of the Mississippi)
151 W. 34th Street
14th Floor
New York, NY 10001

Macy's (West of the Mississippi)
414 K. Street
Sacramento, CA 95814

Bridesmaid dresses must be returned within 30 days of the receipt of purchase and with valid proof of purchase and all tags attached. Worn or altered garments may not be returned. Proof of purchase is defined as a valid receipt, a packing slip or a vendor direct shipping invoice.

For further assistance please call Customer Service
1-800-BUY-MACY (1-800-289-6229).
24 hours a day Monday - Friday, 6am - 12am Saturday, and 11am - 12am on Sunday.

*To print your Return Label, you will need Adobe® Reader®. If you don't already have it, get it here.

Visually impaired customers: download our new user assistance tool

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