 You may exchange or return most merchandise for a full refund, less shipping charges, within 180 days or purchase. |
Elite & Platinum Cardholders: free returns instructions
If you're a registered Macy's Elite & Platinum Cardholder with your card added to your online profile, you'll enjoy FREE RETURNS by mail on macys.com purchases. Just follow these steps to take advantage of this benefit!
If you're not yet registered, register here. To add your Elite or Platinum Credit Card to your profile, click here.
Restrictions apply. See our return policy for details.
1. Click "my account"
2. In "my account" click "Get your FREE RETURNS label"
3. Select the type of merchandise you're returning and click "DOWNLOAD LABEL"
4. Print out the label, attach it to your package, and ship your return to us
