| Can I make changes to my order after it has been submitted? |
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Our goal is to pack and ship your order as quickly as possible; therefore, changes to your order can only be made up to one hour after it has been submitted. Please note, to make changes you must call 1-800-BUY-MACY (1-800-289-6229), Monday through Friday 9:00 AM to 9:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 11:00 AM to 7:00 PM. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order. If you have any questions, please Contact Us.
For more information about macys.com orders, visit our My Order Help page.
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| Will I receive an order confirmation? |
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Yes, you'll receive an immediate confirmation for your order while you're still at macys.com. You'll also receive an order confirmation email at the email address you provide. Print and save both for your records, they include an order number that you can use to check the status of your order on the My Order Help page.
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| When will I receive my order? |
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While we can't guarantee how long it will take a third-party shipping partner, such as UPS or FedEx, to deliver an item to you, we will indicate the number of days we expect it to take for the item to leave our facility (i.e. "This item usually ships within 3 days") on your order confirmation.
If UPS, FedEx or USPS is delivering your purchase, you can track your order online at ups.com, fedex.com or usps.com. Or, you can click on the tracking link found in your shipping confirmation email.
If you are a registered macys.com user, you can sign in to your Order History retrieve your order confirmation numbers.
View our Shipping Help page for more information.
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| How can I check my Order Status? |
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It's easy. Go to Order Status & Tracking and enter your order number (included in your order confirmation email) to get instant feedback on its status. If you are a registered macys.com user and were signed in when you placed your order, you can sign in to view current orders as well as your Order History.
Visit our My Order Help page for more information.
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| I'm having difficulty placing a large order, what can I do? |
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If you're experiencing issues placing large orders online at macys.com, please call
1-800-BUY-MACY (1-800-289-6229) for assistance.
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| I'm having difficulty placing a large beauty order, what can I do? |
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Quantities of certain beauty items may be restricted in orders placed online at macys.com. Please call 1-800-BUY-MACY (1-800-289-6229) if you are experiencing issues placing an order for large quantities of beauty products.
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