| Can I make changes to my order after it's been submitted? |
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Our goal is to pack and ship your order as quickly as possible; therefore, changes to your order can only be made up to one hour after it's been submitted. Please note: to make changes you must call 1-800-BUY-MACY (1-800-289-6229), Monday through Friday 9:00am-9:00pm; Saturday 9:00am-7:00pm and Sunday 11:00am-7:00pm. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order. If you have any questions, please Contact Us.
For more information about macys.com orders, go to My Order.
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| Will I receive an order confirmation? |
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Yes, you'll receive an immediate confirmation for your order while you're still at macys.com. You'll also receive an order confirmation email at the email address you provide. Print and save both for your records, they include an order number that you can use to check the status of your order at My Order.
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| When will I receive my order? |
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Below is a list of estimated shipping times for in-stock merchandise to be shipped from our warehouse and delivered to you. Your order confirmation email will include the estimated processing and delivery times depending on delivery method.
Standard Shipping Times
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| Sunday | Wednesday | 5-9 business days later |
| Monday | Thursday | 5-9 business days later |
| Tuesday | Friday | 5-9 business days later |
| Wednesday | Monday | 5-9 business days later |
| Thursday | Tuesday | 5-9 business days later |
| Friday | Wednesday | 5-9 business days later |
| Saturday | Wednesday | 5-9 business days later |
Expedited Shipping Times
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| Sunday by 5:00 PM ET
| Monday | Wednesday | Tuesday |
| Monday by 5:00 PM ET
| Tuesday | Thursday | Wednesday |
| Tuesday by 5:00 PM ET
| Wednesday | Friday | Thursday |
| Wednesday by 5:00 PM ET
| Thursday | Monday | Friday |
| Thursday by 5:00 PM ET
| Friday | Tuesday | Monday |
| Friday by 5:00 PM ET
| Monday | Wednesday | Tuesday |
| Saturday by 5:00 PM ET
| Monday | Wednesday | Tuesday |
Please see our Shipping Policy for more information.
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| How can I check my Order Status? |
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It's easy - go to Order Status & Tracking and enter your order number (included in your order confirmation email) to get instant feedback on its status. If you've created a macys.com profile, you can also sign in to your order history to view your current orders. You can also click on the tracking link found in your shipping confirmation email.
For more information, visit My Order.
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| I'm having difficulty placing a large order - what can I do? |
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Quantities of certain items may be restricted for orders placed online at macys.com. If you're experiencing any issues placing large orders, please call 1-800-BUY-MACY (1-800-289-6229) for assistance.
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| I'm having difficulty placing a large beauty order - what can I do? |
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Quantities of certain beauty items may be restricted for orders placed online at macys.com. If you're experiencing any issues placing large beauty orders, please call 1-800-BUY-MACY (1-800-289-6229) for assistance.
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