shopping bag

| my account

Search
frequently asked questions

Shipping


Can I ship to an address outside the United States?
Unfortunately, at this time macys.com only ships to addresses in the United States, APOs, American Samoa, Marshall Islands, Palau, US Virgin Islands, Puerto Rico and Guam. However, we do accept international billing addresses, but customers with international billing addresses must call to complete their orders. Please contact us at 1-513-573-7912, Monday-Friday 9am-9pm; Saturday 9am-7pm and Sunday 11am-7pm. For more details, please read our Shipping Policy.

back to top
Can I ship to multiple addresses?
Absolutely! Just choose Ship to Multiple Addresses at Checkout. When you ship items to multiple addresses, we'll add $6.00 for each additional address. For more details, please read our Shipping Policy.

back to top
What are macys.com's shipping rates?
Shipping rates are calculated by your order total using the chart below.

Standard Shipping Costs
Pre-Tax TotalStandard ShippingPremiumExpress
Up to $24.99$5.95$15.95$25.95
$25.00 - $49.99$9.95$19.95$29.95
$50.00 - $74.99$12.95$22.95$32.95
$75.00 - $99.99$14.95$24.95$34.95
$100.00 - $149.99$16.95$26.95$36.95
$150.00 - $199.99$18.95$28.95$38.95
$200.00 - $299.99$21.95$31.95$41.95
$300.00 - $399.99$23.95$33.95$43.95
$400.00 or greater$24.95$34.95$44.95

Certain items bear a shipping surcharge based on size and/weight. For complete details on shipping rates, please read our Shipping Policy.

back to top
When will I receive my order?
Below is a list of estimated shipping times for in-stock merchandise to be shipped from our warehouse and delivered to you.

Standard Shipping Times
Order Placed ByShipped ByExpected Delivery
SundayWednesday5-9 business days later
MondayThursday5-9 business days later
TuesdayFriday5-9 business days later
WednesdayMonday5-9 business days later
ThursdayTuesday5-9 business days later
FridayWednesday5-9 business days later
SaturdayWednesday5-9 business days later

Expedited Shipping Times
Order Placed ByShipped ByPremium Delivery DayExpress Delivery Day
Sunday by 5:00 PM ET MondayWednesdayTuesday
Monday by 5:00 PM ET TuesdayThursdayWednesday
Tuesday by 5:00 PM ET WednesdayFridayThursday
Wednesday by 5:00 PM ET ThursdayMondayFriday
Thursday by 5:00 PM ET FridayTuesdayMonday
Friday by 5:00 PM ET MondayWednesdayTuesday
Saturday by 5:00 PM ET MondayWednesdayTuesday

Please see our Shipping Policy for more information.

back to top

Believe - learn more

Visually impaired customers: download our new user assistance tool

©2009 macys.com is a registered trademark. All rights reserved. Legal Notice, Privacy Policy, Pricing Policy, Your California Privacy Rights, Recalls

Macys.com, Inc., 685 Market Street, San Francisco, CA 94105. Request our corporate name and address by email.Fraud Alert

Macy's Credit and Customer Service, PO Box 8113, Mason, Ohio 45040.

Macy's TV
Macy's Earth Week