| How do I return an item I purchased on macys.com? |
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It's easy! Many items purchased on macys.com can be returned to your local Macy's store, or you can return your purchase by mail to macys.com - plus, you have 180 days to decide. Visit our Returns Help page for complete instructions on the different ways to make a return.
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| Can I return macys.com purchases to a Macy's store? |
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Yes, many items purchased on macys.com can be returned or exchanged at your local Macy's store. Please note, shipping fees are not refunded for preference returns. Visit our Returns Help page for complete instructions on returning a macys.com purchase to a Macy's store.
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| Is there a shipping fee when returning items by mail? |
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Yes. For your convenience, we have included a prepaid shipping label in your package to make it easy to return your item(s) by mail. Please be aware that the return shipping and handling fee may be deducted from the amount of your credit.
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| How do I return an item that shipped directly from the vendor? |
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Check your shipment invoice to find specific return instructions for the item you ordered. If you're unable to locate the return instructions on the shipment invoice, please call 1-800-BUY-MACY (1-800-289-6229) for assistance.
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| How do I receive credit for items returned to macys.com? |
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You may return merchandise for a full refund, which will be credited to you in the original tender. If you paid with a gift card, the returned amount will be credited back to the card number(s), enabling you to reuse the card for future purchases online and in-store. If you are returning a gift, the amount can be credited to a Macy's account, an existing gift card or a store merchandise certificate (MOC), which can be used at any Macy's store.
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| What if I lost my return label? |
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No problem! You can print out another one by visiting the Return Labels section. Simply select the type of merchandise you wish to return and print your new label. Return shipping instructions are included on the label.
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