| Can I return items I purchased at macys.com to a Macy's-branded store? |
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Yes. It's easy to exchange or return macys.com merchandise to a Macy's-branded store or to us by mail. Visit our Easy Returns page to get all the details and even print a new packing slip if needed.
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| How are returned items credited back to me? |
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You may exchange or return merchandise for a full refund based on the original form of purchase. If you paid with a gift card, the debited amount will be returned to the card number(s), enabling you to reuse your gift card(s) toward future purchases online, in store or via catalog. If you are returning a gift, you may choose either a credit to your Macy's account, a credit to an existing gift card, or a store merchandise certificate (MOC), which can be used at any Macy's store.
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| How do I return an item? |
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To learn how to return an item you purchased from macys.com or how to return an item purchased in a Macy's-branded store, please visit our Returns Help page.
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| What if I have lost my return label? |
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