| Are there size charts online? |
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Yes, size charts are available for many, but not all, items on our site. Because sizes vary across the many brands found on the site, we can't offer a single generic size chart. If an item you're interested in has a size chart available, you'll see a Size Chart link on the page.
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| How do I find an item I saw in a magazine? |
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Our search tool, found in the upper-left corner of the page, is an easy way to find an item you've seen in a magazine. Just enter the item's name or description and click GO. Visit Search Help for more information on using search. If you're unable to find an item, it may be available in-store only. You can use our Store Locator to find the Macy's nearest you.
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| How do I find an item I saw in a Macy's store? |
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Our search tool, found in the upper-left corner of the page, is an easy way to find an item you've seen in-store. Just enter the item's name or description and click GO. Visit Search Help for more information on using search. Although macys.com offers a large selection, not everything found in stores is available online.
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| I found an item online that I love! How can I find out if it's in stock at my local store? |
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You can check availability at your local store in advance. Just look for the FIND IT IN STORE function on eligible items.
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| How do I find an item I saw in your weekly catalog? |
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Many catalogs now include an item's WebID in the description of the product. You can enter the WebID in our search tool, found in the upper-left corner of the page, and click GO to be take directly to that item. If you can't find an item's WebID you can search on the item's name or description. For more information on searching macys.com, visit Search Help.
Our catalogs are also available online! Visit My Macy's to browse store catalogs and offers, create an online shopping list and get information about your local store.
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| Do you sell Big & Tall sizes online? |
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Yes, we offer a great selection of Big & Tall clothing in styles you'll love! Sizes vary by brand, but generally you can find pants: 38"-56" waist and 38"-46" inseam; shirts: XL-5XL Tall and XL-6XL Big; shoes: 12-14 length and E-EEE width.
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| Do you sell Plus Size clothing online? |
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| Do you sell petite sizes online? |
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Absolutely! Visit our Petite Shop to find items uniquely sized for women 5'4" and under. We offer a wide-ranging selection of favorite brands and exclusive names only available at macys.com.
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| Are in-store beauty & fragrance bonuses available online? |
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Yes, many of the same great beauty and fragrance bonus offers available in-store are also available online! If you don't see a specific in-store bonus online, use our Store Locator to find your local Macy's.
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| I found an item I'd like to buy, but I don't see my size or color. Is it available? |
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Unfortunately no, it's not. Only colors and sizes that are in stock online are shown on the website. However, it may be available at your local store. Look for the FIND IT IN STORE button on many product description pages to see if what you're looking for is available in a Macy's near you.
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| How can I get warranty information? |
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Many items on macys.com are covered by manufacturer warranties. Simply request a copy of a product's warranty online, or you can send a request in writing to this address:
macys.com Customer Service Dept.
P.O. Box 8215
Mason, Ohio 45040
Attention: Small Ticket Department - Warranty
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