| Do you have size charts online? |
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Yes, size charts are available for many, but not all, items on our site. Because sizes vary across the many brands found on macys.com, we can't offer a single generic size chart. If an item you're interested in has a size chart available, you'll see a Size Chart link on the page.
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| How do I find an item I saw in a magazine? |
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Our on-site search tool, found in the upper-left corner of the page, is an easy way to find an item you've seen in a magazine - just enter the item's name or description and click "GO." Visit our Search Help page for more information on using search. If you're unable to find an item it may be available in-store only. You can use our Store Locator to find the Macy's nearest you.
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| How do I find an item I saw in a Macy's store? |
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Our on-site search tool, found in the upper-left corner of the page, is an easy way to find an item you've seen in-store - just enter the item's name or description and click "GO." Visit our Search Help page for more information on using search. Although macys.com offers a large selection, not everything found in stores is available online. If you're unable to find an item online, use our Store Locator to find the Macy's nearest you.
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| Do you sell children's clothing online? |
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Yes, we offer an exciting assortment of girls' clothes in sizes newborn-6x and 7-16, and boys' clothes in newborn-7 and 8-20. We also carry shoes for both newborns and children.
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| Are in-store cosmetics bonuses offered online? |
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Yes, many of the same great beauty and fragrance bonus offers available in our stores are now available online! If you don't see a specific in-store bonus online, use our Store Locator to find your local Macy's.
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| Do you sell petite sizes online? |
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Absolutely! Visit our Petite Shop to find items uniquely sized for women 5'4" and under. We have a wide-ranging selection of favorite brands and exclusive names only available at macys.com.
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| I found an item I'd like to buy, but I don't see my size or color. Is it available? |
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No. Only colors and sizes that are in-stock online are shown on the website, however it may be available in a store. Look for the FIND IT IN STORE button on many product description pages to see if what you're looking for is available in a Macy's near you.
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| How can I get warranty information? |
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Many items on macys.com are covered by manufacturer warranties. You can request a copy of a product's warranty online here, or you can send a request in writing to this address:
macys.com Customer Service Dept.
P.O. Box 8215
Mason, Ohio 45040
Attention: Small Ticket Department - Warranty
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