| Can I use my Gift Card in Macy's stores and online? |
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Gift Cards can be used online and in any Macy's store.
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| How can I check the balance of my Gift Card online? |
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Checking the balance of your Gift Card online is easy, just click here. Or, in Checkout, enter the Gift Card number (located on the back of the card) on the Apply Gift Cards page. You can enter up to four 18-digit Gift Card numbers. Or, you can click here to check your balance.
If you have a Gift Card that displays a number with fewer than 18 digits, please call Customer Service (1-800-511-2752) to check the card's balance.
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| Can I get credit for returns if I purchased with a Gift Card? |
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If you paid with a Gift Card, the debited amount will be returned to the card's number(s), enabling you to reuse your Gift Card(s) toward future purchases. Therefore, please retain your Gift Card until you decide that you are satisfied with your purchase.
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| What if the intended Recipient never received their E-Gift Card or accidentally deleted the email containing their E-Gift Card? |
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Please Contact Us at 1-800-BUY-MACY (1-800-289-6229) with the following information: Order Number, Name of Recipient, and Email Address to which the E-Gift Card was sent. Upon researching and validating your issue we will reissue the E-Gift Card to the recipient. Doing this may require a new order and additional charges to your account.
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| Can I redeem my E-Gift card in a Macy's store? |
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Yes, E-Gift cards may be redeemed in-store by printing your unique E-Gift Card barcode and presenting it to a Macy's Store Associate at checkout. Simply click "GET BARCODE" in your E-Gift Card email and print the entire page that appears. E-Gift Cards may also be redeemed online by entering your E-Gift Card number at checkout in the PAY WITH GIFT CARD box.
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| What are the Terms and Conditions associated with redeeming a gift card? |
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For balance or customer service go to macys.com/gcbal or any Macy's store, or call 1-800-511-2752. Macy's cards are redeemable only for merchandise and in-store services at Macy's, macys.com and macysweddingchannel.com; they may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Macy's cards may be purchased as a gift or given in place of issuing a credit to a credit card or a proof of purchase return from another payment method. Returns may be applied to Macy's card. Card receipts will show any remaining balance. Protect the card: the bearer is responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on Macy's records.
This card is issued by Macy's Gift Card, LLC and is required for all inquiries.
Macy's Gift cards sold on or after 2/3/08 do not expire!
No fees are imposed.
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