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Contact Us

We're here to help
Your satisfaction is important to us! Use the links below to email us your questions about online orders, store experiences, returns & exchanges and more.


Store questions
Use our Store Locator to find the location and contact information of a store near you.
Tell us about your recent In-store experience.


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Order Questions

Can I change or cancel my order after it has been placed?Can I change or cancel my order after it has been placed?

You sure can, but you'll only have an hour to make changes before your order is locked to prepare for the shipment process. Please note, to make changes you must call 1-800-BUY-MACY (1-800-289-6229), Monday through Friday 9:00 AM to 9:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 11:00 AM to 7:00 PM. Within that hour, you can request the following:

• address changes
• order cancellations
• shipping upgrades
• adding merchandise/changing quantities

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How can I check my Order Status?How can I check my Order Status?

It's easy. Go to Order Status & Tracking and enter your order number. We'll provide information about the status of that order. If you are registered with macys.com and were signed in when you placed your order, you can view current orders as well as your Order History.

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Visit our My Order Help page for more information or if you have additional questions, visit our FAQs section.


Need help placing an order?

There are several convenient ways we can help youhelp you

phone: 1-800-289-6229

text chat

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Contact us about your order

Price/Promotion Adjustment Item not received Damaged item Wrong item received Return Status Back-ordered merchandise Other order questions

If you haven't found an answer to your question, you may review our FAQ's

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In-store experience
Online shopping experience on macys.com
Online shopping experience on macysweddingchannel.com
Online registry creation on macysweddingchannel.com
Furniture delivery experience
Furniture repair/inspection service experience

Excludes Macy's Gift Cards and cash advances.
Rewards Certificates cannot be redeemed for cash, Gift Cards, Gift Certificates or used as payment on any Macy's account. Rewards Certificates are redeemable in store only.
** For free services, which are not available at all Macy's stores, purchases must be made at Macy's with your Macy's Card. Excludes furniture, mattresses, floor coverings, and purchases on macys.com. Credit will appear on your statement.

STILL NEED HELP? If you are unable to find the answer to your questions on this page, please contact us.