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Your satisfaction is important to us! Use the links below to email us your questions about online orders, store experiences, returns & exchanges and more.
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Email us or call us at 1-800-BUY-MACY (1-800-289-6229)
Monday - Friday 9am - 9pm, Saturday 9am - 7pm, and Sunday 11am - 7pm. To contact Macy's Credit Customer Service, call 1-866-593-2543 Monday - Saturday 9am - 9pm EST/PST and Sunday 11am - 8pm EST/PST.