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We're here to help
Your satisfaction is important to us! Use the links below to email us your questions about online orders, store experiences, returns & exchanges and more.
Order questions
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Item not received
Damaged item Back-ordered merchandise Billing inquiries Other order questions |
Store questions
Use our Store Locator to find the location and contact information of a store near you.
Other questions
Can't find the topic you're looking for? Email us or call us at 1-800-BUY-MACY (1-800-289-6229) Monday - Friday 9am - 9pm, Saturday 9am - 7pm, and Sunday 11am - 7pm. To contact Macy's Credit Customer Service, call 1-866-593-2543 Monday - Saturday 9am - 9pm EST/PST and Sunday 11am - 8pm EST/PST.
