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Your satisfaction is important to us! Use the links below to email us your questions about online orders, store experiences, returns & exchanges and more.
Store questions
Use our Store Locator to find the location and contact information of a store near you.
Tell us about your recent In-store experience.
You sure can, but you'll only have an hour to make changes before your order is locked to prepare for the shipment process. Please note, to make changes you must call 1-800-BUY-MACY (1-800-289-6229), Monday through Friday 9:00 AM to 9:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 11:00 AM to 7:00 PM. Within that hour, you can request the following:
It's easy. Go to Order Status & Tracking and enter your order number. We'll provide information about the status of that order. If you are registered with macys.com and were signed in when you placed your order, you can view current orders as well as your Order History.