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SPECIFIC ORDER QUESTIONS Back-Ordered Merchandise Item Not Received Damaged Item Billing Inquiries about your order		RETURNS & EXCHANGES Status of a macys.com return Status of a macys.com exchange
GENERAL ORDER QUESTIONS Other Order Questions Warranty Requests		TELL US WHAT YOU THINK Give us your feedback about our stores, our furniture delivery service or our websites.
CREDIT CARD QUESTIONS/STAR REWARDS If you have a question about your Macy's credit card or about Star Rewards, please contact credit services or call 1-866-593-2543, Monday-Saturday 9am-9pm and Sunday 11am-8pm.
STORE LOCATIONS & HOURS Looking for your nearest Macy's store? Use our Store Locator to find the phone numbers, locations and hours of stores in your area.
OTHER QUESTIONS Unable to find the topic you're looking for? Email us your question or call us at 1-800-BUY-MACY (1-800-289-6229) 9am-6pm Monday-Saturday and 11am-7pm Sunday.

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